Frequently Asked Questions (FAQs)

Get all the answers to the most commonly-asked questions (FAQs) about SeaVision.

FAQ

Who Can Use SeaVision?

SeaVision is a United States government application that is used broadly for a variety of missions that support maritime domain awareness.   Community Managers conduct vetting of applicants and assign user accounts for SeaVision.  The Community Managers control which users have access to what data within their community.  US government personnel can use SeaVision to view government available data by simply requesting an account for the "US Government" Community.  Users from partner nations or other US agencies and organizations that wish to view other than available government data will be approved/denied access to data depending on the mission they support.  

How do I receive training for SeaVision?

SeaVision is broadly used as an unclassified, non-PKI tool for the United States and partner nations.  SeaVision is incrementally updated with enhanced functionality and improved user interface designs based on US Navy requirements and user feedback.  Training SeaVision users is a key component to maximizing all of the features and functions within SeaVision to increase global maritime domain awareness.

General Functionality:

The SeaVision team continuously builds and updates training materials and background information to deliver clear understanding of the SeaVision platform functionality and how to maximize its capability, regardless of community or persona affiliation.  

Community Specific Training:

Each community within the enterprise has its own defined goals and requirements:  Training on SeaVision use or processes supporting specific operational processes within those communities (such as Tactics, Techniques, and Procedures (TTPs)) is the responsibility of the Community Manager.

How much does SeaVision cost?

Using SeaVision as a maritime situational awareness tool to view and share available government data is free for US government personnel and partner nations within the Maritime Safety and Security Information System (MSSIS) network/program.  Find out more information about MSSIS here.  

Commercial data is purchased by Combatant Commands or other US government agencies and integrated into SeaVision at no cost for users within their community to assist with their operational missions.  Access to the various commercial data sources within SeaVision is managed and approved/denied by the Community Managers of the specific Community.

How can I get a SeaVision account?

  1. Find a Community. The first step is to find the SeaVision community that aligns to your mission and supports your information sharing needs.  For a detailed list of communities, visit the Communities page. 
  2. Visit SeaVision Website. Once you have identified which community to join, visit the SeaVision website.  You will be prompted to agree to the user agreement, and then click the "Request New Account" link. 
  3. Validate Your Email.  Enter your email address and click 'Register.'  Check your email and follow the link in the validation email to request a new account.
  4. Request New Account. Complete all fields of the 'New Account Request' form and click 'Submit Request.'  Your request is routed to the Community Manager for the community you have requested to join.
  5. Receive Account Created Email. Once you have been vetted and your account approved by the Community Manager, you will receive an Account Created email letting you know your SeaVision account is ready for use. 

Which browsers does SeaVision support?

SeaVision is optimized for the Google Chrome web browser.  The Firefox web browser is also compatible, however, for the best user experience Chrome is recommended.

SeaVision does not appear to be launching after logging-in; what could be the problem?

A common issue is a full cache in the user's web browser.  

How can I get access to more data?

The Administrative Staff for SeaVision  create communities and grant access to allowable data sources.  The designated Community Managers per community develop Personas within their community and assign users to personas based on their mission/information sharing needs.

If it seems you are not viewing the correct data within your persona,  contact your Community Manager first.

If you would like to explore putting a data contract in place for commercial data sources, and becoming a Community Manager of a community, contact the SeaVision Program Office.

How can I provide feedback on what I would like to see in SeaVision?

This process is currently in development. If there is a feature or enhancement that you would like to see in SeaVision, contact the SeaVision Program Office.  Your feedback will be captured and integrated/prioritized either as a short-term enhancement or vetted with the requirements owners as a future requirement in an incremental/major release.  In the interim, the Program Office makes periodic requests of community managers for change/improvement ideas.

How do I join a new Community?

  1. Go to My Account > Communities > Join a Community
  2. Select a Community from the list of Communities available.
  3. To begin, click on the quick link: Join A Community

How do I change my default Persona after logging in?

  1. Go to My Account > Preferences
  2. Select a Persona on My Preferences > Default Persona list.
  3. Click Update Default Persona button to save selection.
  4. To begin, click on the quick link: Change Default Persona

Why are no vessels showing up on the map?

  1. Filters can prevent vessels from displaying. Toggle the appropriate filters on/off.

 

In Map view, select Map Filters at the lower left.

    • Vessel Type
      Selecting these filters/sorts by specific vessel type. To select all, uncheck all checkboxes.
    • Data Sources
      Selecting these filters by a specific data provider. To select all, check all checkboxes.
    • Extended
      Selecting these filters by a specific resource. To remove filter, uncheck all checkboxes.
    • Vessel Age
      Changing this affects the age of vessel reports displayed. The most recent report will be shown for each vessel from vessel age selected to now.
  1. Your Persona's geofilter settings may also be limiting the vessels you can see. Check with your Community Manager for more information.

Why do I get an error message when trying to toggle on a history trail?

A vessel must be displayed on the map for history trail to be displayed. If a vessel is in a cluster, try zooming in until the vessel icon is shown. Try toggling-on history trail again.

Is there a quick way to remove all history trails on the map?

  1. Select Map Settings on the bottom left of the screen.
  2. Click on Remove All from History Trail section.
  3. To begin, click on the quick link: Map

I'm not finding the solution to my problem. Is there user support?

Contact a help desk representative:

Contact Help Desk